The NDIA claims in its Participant Service Charter that it wants to be "transparent". However, it avoids making public communication and decisions about some key issues. For example, the following show that it does not want its records about commentary from a disability representative organisation (DRO) on advice it received from its IAC released.

The Hon. Scott Morrison MP
Prime Minister
Parliament House
Canberra ACT 2600

Dear Prime Minister Morrison,

There are numerous reports in the media that the National Disability Insurance Scheme (NDIS) has seen the average cost of individual support packages increase by at least 12% per year since 2017. These include:

Dear The Hon G. Hunt MP

Autism Aspergers Advocacy Australia (A4) recently sent this letter to the organisations below. We are very concerned about delayed diagnosis of autistic children and the consequent long-term detriment this brings for them, their families and the community generally.

Dear sir/madam

A4 wrote to the Prime Minister on 29/10/2020 about police handcuffing a young autistic girl at school.

A4 received a letter (link below) than ignores the issues raised.

A4 sent a Freedom of Information request to the Department of Prime Minister and Cabinet on 24/11/2020

The Department sent its response on 24/12/2020 - see links to the documents below.

Basically, the documents show how little regard the Government has for members of the community, especially the more vulnerable members of the community. The Government's goal was to provide the most minimal response to issues and concerns raised.