Summary

Using the experiences of two provider organisations – Anglicare Tasmania and Optia – the research examines what is involved in providing support for people with behaviours of concern. Behaviours of concern can include verbal and physical aggression, damage to property and vehicles and self injurious behaviours. Behaviours of concern are often volatile and can change from day-to-day.

This can be challenging for support services. The research emphasises the necessity to get NDIA costing models right for people with behaviours of concern. It makes recommendations about how to create an NDIS environment where people living with behaviours of concern have choice and control over how their support needs are met.

Editor: this report discusses "behaviors of concern" which others may call "challenging behaviours". Note that a substantial proportion of the case studies in the report involve autism.