A mother from the Ballarat suburb of Delacombe says National Disability Insurance Scheme planners refused to assess her daughter’s needs in person, citing lack of funds.
Gayle Bird, whose 23-year-old daughter Tori has the mental age of a three to five year-old-child, said planners insisted only her daughter could answer questions about her disability.
Her claims run counter to National Insurance Agency policy which entitles all clients to face-to-face meetings.