By convenor |
Subject: Fwd: Update about your complaint to NDIA - 8100819575 [SEC=UNOFFICIAL]
Date: Tue, 28 Jun 2022 16:31:04 +1000
From: Bob Buckley (A4 Convenor) <>
CC:, <>, The Hon. Mr. Shorten MP <>,

Dear Attorney-General

It appears that you passed my message to you (27/6/2022) about the NDIA's view of the AAT and what is legal on to the NDIA's complaints department. Please be aware that this is a completely pointless exercise. The NDIA's complaint section is there to exonerate the NDIA no matter what the NDIA does. They are incapable of recognising any form of problem or learning in any way from a mistake.

Please note that the response came from DSS, not from the NDIA. If anything, it should be referred to DSS, not the NDIA.

Is this really the best you can do?

Bob Buckley

Convenor, Autism Aspergers Advocacy Australia (A4)


Autism Aspergers Advocacy Australia, known as A4, is the national grassroots organisation advocating for autistic people, their families, carers and associates. A4 is internet based so that Australians anywhere can participate.

Note for politicians and bureaucrats – Autism Aspergers Advocacy Australia's policy on unanswered questions is available at

A4 recognises and respects the traditional owners, the elders past and present of lands in Australia. Sovereignty was never ceded.

“The first step in solving any problem is recognising there is one.” Jeff Daniels as Will McEvoy in The Newsroom.

-------- Forwarded Message --------

Subject: Update about your complaint to NDIA - 8100819575 [SEC=UNOFFICIAL]
Date: Tue, 28 Jun 2022 05:24:40 +0000
From: feedback <>
To: <>

Dear Bob,

We received your complaint on 28/06/2022 and it is now with the National Disability Insurance Agency (NDIA)’s Complaints Team to investigate.

Your complaint ID is 8100819575

This is what you can expect from us:

Investigate your complaint

A Complaints Officer will start investigating your complaint.

Discuss your complaint with you

Your Complaints Officer will contact you directly to discuss your complaint. This phone call may be from a private number. You will be asked some questions to confirm your identity, or confirm you have the participant’s consent to contact us on their behalf. Privacy is important to us and we can only share information with the participant, or their authorised representative or nominees.

Timeframe guarantee

We will aim to resolve your complaint within 21 days – a commitment we made to you in our Participant Service Charter. To make sure we can give you the best possible outcome, in some cases, it may take us longer to resolve your complaint, such as if it involves multiple issues. If your complaint is expected to take longer than 21 days to resolve, we will let you know why.

Contact us anytime

If you would like to ask any questions or give us any other details, please reply to this email. You can also contact us by calling 1800 800 110 and quoting your complaint ID.

Crisis assistance

If you need crisis help, you should contact your local GP, hospital or mental health crisis team. You can also contact Lifeline on 13 11 14 or the Australian Federal Police on 131 444. In an emergency, always dial 000 (triple zero) immediately.

Thank you for taking the time to make a complaint and describe your experience with the NDIA.

We know how important it is for participants and the community to tell us when something hasn’t gone right, what we’re doing well, and suggestions for us to improve what we do.

We will use what we learn from your complaint to improve the NDIS.



Kind Regards


Gerhard M (GEM966)

Business Support Officer

Internal Reviews & Complaints Branch

Operations and Support Division

National Disability Insurance Agency


Phone: 1800 800 110





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